Isle 4 operates an e-commerce Marketplace. It’s an online “Mini-Mall” where you can sell your products directly to customers locally and beyond! We want to make sure that you and your customers have a positive experience on Isle 4. Please read on to find out more about your rights, as well as what is expected of you, as a Vendor.
1. Who Can Become a Vendor in Isle 4
Isle 4 is for Small Businesses and Entrepreneurs. This market was created to help you get your products out there without having to pay for expensive monthly subscriptions and without having to maintain an e-commerce website.
Customers come here to purchase items that they might find locally, or across the nation. Everything for sale on Isle 4 must be offered by an Individual or a Small Business. A Small Business is defined by Isle 4 as a company and/or entity with 10 staff members or less. A Small Business is not a franchise.
2. What Can be Sold in Isle 4
With any product or service that you sell, you agree that:
- All items are legal, and you have the legal right to sell each item.
- If you work with a partner, you must disclose that production partner in your relevant listings.
- You are using your own photographs, and photographs that you have the license to use — not stock photos, artistic renderings, or photos used by other sellers or sites.
- Items are not offensive. If you are unsure, please contact us prior to posting an item.
If you are selling custom Handmade items, you agree that:
- All custom items are available for purchase.
- Each custom item has a set price.
- If you are using photographs of previous work with options for customization (like colour choices) included in the listing, it is clear in your description that the photos shown are just examples.
Craft Supplies are tools, ingredients, or materials whose primary purpose is for use in the creation of an item or special occasion. Craft supplies may be handmade, or commercial. Party supplies may also be sold as craft supplies.
Be transparent about where and how your craft supplies were made and where your materials come from.
2. What Can’t be Sold in Isle 4
Prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on Isle 4.
Used and Resale items are not allowed on Isle 4. Resale or reselling refers to listing an item as anything other than new when you were not involved in designing or making that item. Recycled or up-cycled products are allowed; however, you must state this clearly in your product and store description.
You must sell and item that produces an end result. For example, you can sell customized birthday invitations – where the Vendor will send artwork to have approved by the customer.
Isle 4 may remove any listings that violate our policies. Note that all fees and payments made to Isle 4 are non-refundable. Isle 4 may also suspend or terminate your account for any violations. You’ll still need to pay any outstanding fees on your Isle 4 bill.
If you are raising money on behalf of a charity, you must obtain that charity’s consent.
3. Representing Yourself, Your Shop, and Your Listings Honestly
At Isle 4, we value transparency. Transparency means that you honestly and accurately represent yourself, your items and your business.
By selling on Isle 4, you agree that you will:
- Provide honest, accurate information in your store descriptions and settings.
- Honor your store policies, without contradicting Isle 4’s policies.
- Accurately represent your items in descriptions and photos.
- Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Isle 4.
- Not engage in fee avoidance.
- Not create duplicate shops. Duplicate shops will be removed.
- Not coordinate pricing with other sellers. This is illegal. See Canada’s Competition Bureau for more information.
- Don’t spam categories. The categories you choose must relate to your product. Isle 4 reserves the right to suspend and/or remove your store if we find you are spamming our site in any way.
4. Privacy and Communicating with Other Isle 4 Members
Isle 4 offers Groups and Forums to communicate directly with your buyers or other Isle 4 members.
Groups and Forums may not be used for the following activities:
- Sending unsolicited advertising or promotions, requests for donations or spam;
- Harassing or abusing another member or violating our Anti-Discrimination Policy;
- Contacting someone after they have explicitly asked you not to; or
- Interfering with a transaction or the business of another member.
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Isle 4. Examples of interference include:
- Contacting another member via Isle 4 Groups or Forums to warn them away from a particular member, shop or item;
- Posting in public areas to demonstrate or discuss a dispute with another member;
- Purchasing from a seller for the sole purpose of leaving a negative review;
- Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget, also known as ‘click fraud’.
Any use of Isle 4 Groups or Forums to harass other members is strictly prohibited. Similarly, Groups or Forums may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a message that violates this policy, please let us know right away.
Privacy and Protecting Personal Information
When you sell on Isle 4, you may communicate with other members or have transactions with buyers. This means you may process personal information (for example, buyer name, email address, and shipping address) and may be considered an independent and separate “data controller” under Canadian law or other local regulations. If you disclose personal information like a buyer’s name and email address without the buyer’s consent, you are responsible for that unauthorized disclosure.
If Isle 4 and you are found to be joint data controllers of personal information, and if Isle 4 is sued, fined, or otherwise incurs expenses because of something that you did as a joint data controller of buyer personal information, you agree to indemnify Isle 4 for the expenses it occurs in connection with your processing of buyer personal information.
5. Creating and Uploading Content
As a member of Isle 4, you have the opportunity to create and upload a variety of content, like listings, Groups, Forums, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
- Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
- Obscene or vulgar;
- In violation of someone else’s privacy or intellectual property rights; or
- False, deceptive, or misleading.
6. Building a Positive Reputation Through our Reviews System
Reviews are a great way for you to build a reputation on Isle 4. Buyers can leave a review, including a one to five star rating.
On the rare occasion you receive an unfavourable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.
Reviews and your response to reviews may not:
- Contain private information;
- Contain obscene, racist, or harassing language or imagery;
- Violate our Anti-Discrimination Policy;
- Contain prohibited medical drug claims;
- Contain advertising or spam;
- Be about things outside the seller’s control, such as a shipping carrier, Isle 4 or a third party; or
- Undermine the integrity of the Reviews system.
Extortion is not allowed on Isle 4. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on Isle 4. Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review.
Shilling is strictly prohibited on Isle 4. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice. Reviews must reflect the honest, unbiased opinions, findings, beliefs or experience of the buyer.
7. Providing Great Customer Service
We expect our sellers to provide a high level of customer service. By selling on Isle 4, you agree to:
- Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.
- Respond to messages in a timely manner.
- Honor the commitments you make in your shop policies.
- Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system.
- If you are unable to complete an order, you must notify the buyer and cancel the order.
8. Responding to Requests for Cancellations, Returns, and Exchanges
Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.
If you are unable to complete a transaction, you must notify the buyer and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.
You may cancel a transaction under the following circumstances:
- The buyer did not pay.
- Both you and the buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.
- You have decided to refuse service to the buyer and are complying with our Anti-Discrimination Policy. If the buyer has already paid, you must also issue a full refund, including shipping.
- The buyer did not receive the item(s) ordered, even though you provided proof of shipping, and you have issued a refund for the item.
- Both you and the buyer agreed that the buyer could return the item for a refund, you have received the returned item and issued a refund to the buyer for the item.
Last updated on Nov 24, 2017